Invoice Matching delayed for customers using Microsoft Outlook

Incident Report for Lookout

Monitoring

A Microsoft Outlook outage is delaying Invoice Matching for customers whose invoice inboxes are hosted in Outlook. Invoices are not being lost.

Emails that arrive while Outlook is unavailable will be processed automatically, oldest first, once Microsoft restores service.

A smaller number of emails were picked up but their attachments couldn’t be downloaded. Our team will reprocess these once Outlook is back to normal.

You don’t need to do anything in either case. We’re monitoring Microsoft’s service status and will post another if anything changes.

Posted Nov 13, 2026 - 11:24 AEST

This incident affects: Third-party integrations.