All Systems Operational

Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
99.99 % uptime
Today
Analytics and BYOBI Operational
90 days ago
99.99 % uptime
Today
Third-party integrations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Cache service upgrade maintenance Jul 8, 2026 23:00 - Jul 9, 2026 01:00 AEST

Lookout will be unavailable for up to 2 hours starting Wednesday, 8 July at 11:00pm AEST, while we perform maintenance on our cache service infrastructure. The Lookout Platform, Lookout App, and Lookout Analytics will be unavailable during this time.
Posted on Jun 30, 2026 - 16:00 AEST
System Metrics Month Week Day
Web response time
Fetching
Jul 1, 2026

No incidents reported today.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
Incorrect membership plans for SAH memberships
Resolved - As part of our ongoing transition work supporting the move from Home Care Packages (HCP) to Support at Home (SAH), a system change was released that unintentionally impacted how membership plans were being referenced for a subset of customers. This resulted in some members reverting to an earlier plan configuration when they should have continued to reference their mapped SAH plan.

Following investigation by our Engineering team, we identified the root cause and have implemented a corrective fix. Importantly, the underlying mapping data remained intact throughout the incident, allowing us to safely restore the affected records. We have now completed the required remediation work and have also reviewed our deployment approach to ensure this particular scenario is accounted for in future migration activities.

https://support.thelookoutway.com/en/articles/changelog-updates#membership-plan-reference-issue-support-at-home-transition
Jun 19, 09:38 AEST
Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

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