All Systems Operational

Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
99.99 % uptime
Today
Analytics and BYOBI Operational
90 days ago
99.99 % uptime
Today
Third-party integrations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Web response time
Fetching
Jun 20, 2026

No incidents reported today.

Jun 19, 2026
Incorrect membership plans for SAH memberships
Resolved - As part of our ongoing transition work supporting the move from Home Care Packages (HCP) to Support at Home (SAH), a system change was released that unintentionally impacted how membership plans were being referenced for a subset of customers. This resulted in some members reverting to an earlier plan configuration when they should have continued to reference their mapped SAH plan.

Following investigation by our Engineering team, we identified the root cause and have implemented a corrective fix. Importantly, the underlying mapping data remained intact throughout the incident, allowing us to safely restore the affected records. We have now completed the required remediation work and have also reviewed our deployment approach to ensure this particular scenario is accounted for in future migration activities.

https://support.thelookoutway.com/en/articles/changelog-updates#membership-plan-reference-issue-support-at-home-transition
Jun 19, 09:38 AEST
Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026
Lookout unavailable
Resolved - The change has been successfully rolled back and Lookout is operating normally again. This incident is resolved.
Jun 16, 08:32 AEST
Monitoring - A fix has been implemented and we are monitoring the results. Lookout should be available again.
Jun 16, 08:17 AEST
Investigating - We are currently investigating
Jun 16, 08:11 AEST
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026
Errors when creating tickets
Resolved - This incident has been resolved.
Jun 9, 17:01 AEST
Update - We are continuing to monitor for any further issues.
Jun 9, 16:46 AEST
Monitoring - The rollback has prevented further errors. We're monitoring the situation and working on further remediation.
Jun 9, 16:36 AEST
Investigating - We're aware of an issue with creating tickets. We're rolling the application back to a known good state and are working on further remediation.
Jun 9, 16:27 AEST
Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

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