All Systems Operational

Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
99.93 % uptime
Today
Third-party integrations ? Operational
90 days ago
99.99 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Web response time
Fetching
Mar 24, 2025

No incidents reported today.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
SCIM management timeouts
Resolved - The mitigation remains in place while we continue to seek performance improvements for the affected customer.
Mar 20, 16:16 AEST
Monitoring - We've identified the issue as affecting a single customer, and have applied a mitigation to protect platform functionality. We're continuing to monitor.
Mar 20, 14:28 AEST
Investigating - We're aware of a contained issue affecting SCIM management (single sign-on related), and are actively investigating. At this stage impact to the platform appears minor.
Mar 20, 14:02 AEST
Mar 19, 2025

No incidents reported.

Mar 18, 2025
Increase in Care app errors
Resolved - The fix was successful.
Mar 18, 11:58 AEST
Monitoring - We're aware of an issue affecting Care app users. The cause has been identified, and the fix has already being applied. We're monitoring the recovery.
Mar 18, 11:47 AEST
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025
Cyclone Alfred - Brisbane and South-East Queensland
Resolved - This incident has been resolved.
Mar 13, 16:36 AEST
Update - All our staff are safe. The weather event has now finished.
Mar 13, 16:36 AEST
Update - First reports this morning indicate our staff are safe. Some are experiencing power outages, internet outages, minor flooding, or have moved to safer locations. We are grateful for this outcome.

Our platform has continued to remain highly available and supported.

The weather event has not yet finished so we'll keep this incident open to continue providing updates.
Mar 10, 11:24 AEST
Monitoring - We have been tracking Cyclone Alfred since last week and have made the decision to activate our business continuity plan. We have designed our business to withstand these kinds of events so Lookout can remain highly available to you.

Our infrastructure is in Sydney, with redundant backups in Melbourne. We do not anticipate any disruption to your instance of Lookout. You can remain focused on your clients and workers.

Our staff are distributed around the country with redundancies across key roles. We have made plans to accomodate staff who are travelling to, or working from the affected area to ensure their safety. We do not anticipate any disruption to inbound support, but will reach out to stakeholders of projects where planned activities may be disrupted.

Should Brisbane and the South-East Queensland region be significantly impacted, we have clear lines of responsibility in place for the ongoing management and performance of our business.

For any support enquiries, please use our official inbound channels:
- success@thelookoutway.com
- https://support.thelookoutway.com/en/

We remain committed to providing highly available service and will continue to keep you informed as the situation evolves in this incident.
Mar 4, 13:01 AEST
Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025
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