All Systems Operational

Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
100.0 % uptime
Today
Analytics and BYOBI Operational
90 days ago
100.0 % uptime
Today
Third-party integrations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Database upgrade maintenance Apr 22, 2026 23:30 - Apr 23, 2026 01:30 AEST

Lookout will be unavailable for up to 2 hours starting Wednesday, 22 April at 11:30pm AEST, while we perform maintenance on our database infrastructure. The Lookout Platform, Lookout App, and Lookout Analytics will be unavailable during this time.
Posted on Apr 10, 2026 - 16:06 AEST
System Metrics Month Week Day
Web response time
Fetching
Apr 11, 2026

No incidents reported today.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
Services Australia API errors
Resolved - This incident has been resolved
Apr 8, 09:36 AEST
Monitoring - The rate of errors from the Services Australia API is decreasing. We will continue to monitor performance and stability.
Apr 8, 07:59 AEST
Identified - The issue has been identified and a fix is being implemented.
Apr 7, 19:10 AEST
Monitoring - Services Australia is experiencing an incident with their production APIs. These errors are platform wide in the Services Australia production environment and will impact all providers using their PRODA and Aged Care APIs. You may notice data not syncing for Support at Home memberships in your Lookout instance due to this issue. We are monitoring Services Australia's API performance and will ensure all data is synced when the issue has been resolved.
Apr 7, 19:10 AEST
Apr 7, 2026
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

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