Monitoring - A Microsoft Outlook outage is delaying Invoice Matching for customers whose invoice inboxes are hosted in Outlook. Invoices are not being lost.

Emails that arrive while Outlook is unavailable will be processed automatically, oldest first, once Microsoft restores service.

A smaller number of emails were picked up but their attachments couldn’t be downloaded. Our team will reprocess these once Outlook is back to normal.

You don’t need to do anything in either case. We’re monitoring Microsoft’s service status and will post another if anything changes.

Nov 13, 2026 - 11:24 AEST
Platform Operational
Analytics and BYOBI Operational
Third-party integrations Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Web response time
Fetching

Nov 13, 2026

Unresolved incident: Invoice Matching delayed for customers using Microsoft Outlook.

Nov 12, 2026

Resolved - We have been observing successful submissions.
Nov 12, 15:55 AEST
Monitoring - We have restored service and submissions will work again. We will continue to monitor.
Nov 11, 16:39 AEST
Update - We are still working to restore service. We will give another update around 3:00PM AEST.
Nov 11, 09:43 AEST
Update - We are still working to restore service. We will give another update around 9:30AM AEST.
Nov 10, 17:47 AEST
Identified - We have identified the issue and are currently working to restore service.
Nov 10, 11:38 AEST
Investigating - The incident form add-on is currently down. Submissions will not work at this time. We are currently investigating.
Nov 10, 09:48 AEST

Nov 11, 2026

Nov 10, 2026

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.